So you can actually get somebody who gets terribly anxious for hospital treatment because he's never had any treatment in a hospital, you got the idea? He's kept going to hospitals but they never treated anything. And he just gets into a total anxiety, you know. He wants treatment, he can't have treatment, and - and there it goes. And he'll get into a terrific wingding. So it makes quite a problem. And it goes over into auditing. And auditing would almost inevitably have its roots in circa … [Read more...] about Lecture: Auditing Quality (1961)